How to Train Employees After a Big (and Intimidating) Technology Change
With business agility comes change in your technology systems. I’m not one to complain about the latest and greatest technology, but after spending the past year learning one system, it can be intimidating (and a bit frustrating) to shift over to a whole new process. Carefully train employees to make sure the new technology excites, and not alienates, your team.
Make Training a Priority
If employees can’t effectively use the newly implemented solutions, productivity and employee morale will suffer. Create a change management plan with training as the centerpiece. Once training is scheduled, make it an employee requirement to attend. Employees who are fond of the old system or simply don’t like change might push back, so try to identify these employees and work with them to embrace the new system. Otherwise, they might try to use the old system, become indifferent, or even resist using the new technology.
Effectively Delivering Training
Training is not a one-size-fits-all effort, especially if the changes require a complete overhaul of work processes. Each department and team might require different training styles, so encourage team leads or department heads to tailor their training accordingly. Some departments excel with in-person group training, tech-savvy teams might want one-on-one time with advanced feature training, and other groups prefer self-guided material. Track the effectiveness of each training method and be ready to switch to another style if you find many employees aren’t getting the benefits of the new infrastructure.
Get Employee Feedback
So you’ve put in all the hard work of training, but chances are, this won’t be the last technology change in the near future. How do you know if it was effective, and how do you improve it for next time? Use an employee feedback platform to get direct feedback from each employee. Use that data to determine if there are any issues throughout the entire department, or if a small subset of employees need a switch from standard training options. This can help you correct training this time, and refine it for the next time around.
Training often becomes an afterthought following a big technology rollout, preventing employees from fully realizing the benefits of the new system. Creating effective training initiatives and listening to employee feedback goes a long way towards avoiding these issues.